Circus Circus, Liar Liar
Posted by metaphorical on 16 January 2008
Unite with Circus Circus while we help in conserving the natural resources of our land. For our NEW GUESTS, bathroom towels are freshly laundered. As part of our commitment to the environment, we offer you the option of reusing your towels. Throughout your stay, we will replace the towels which are left on the floor and in the shower. Towels remaining on the rack or hanging will be left for use again. For any SPECIAL REQUEST, please contact our Housekeeping Department at Ext. 702.
You’ve seen the notices in many, if not most of the hotels and motels you stay in these days: we’ll only wash the used towels when you want us to, in the interests of the environment.
I wish I had kept track — I think maybe once this was actually done. Maybe never. It certainly didn’t happen at Circus Circus. I don’t know why this happens and I don’t really care. I just want these signs to tell the truth, or in the absence of that, for them to go away.
I’d feel guilty about picking on Circus Circus except they had a second inaccurate sign. The cost of broadband was, according to one of these standup cards on the desk, $10.99, which was already more than I’ve ever paid for an Internet connection in a hotel or motel, and it was exactly $10.99 more expensive than the Days Inn in Arizona I had stayed in the night before my first in Circus Circus. Oh, and the sign was wrong – the actual charge was $11.99, which is exactly $11.99 more than the Super 8 motel I stayed in the night before the Days Inn stay.
It’s a commonplace that expensive hotels charge for broadband and the cheap ones don’t. Circus Circus manages to combine the worst of both – it’s at the low end as casinos on The Strip go, and charges the max for a broadband service that was so bad that when I complained about the two times it was down for hours, I was refunded the charge for both days.
Anyway, back to conservation. There’s only one hotel I’ve stayed in in the U.S. that really gets it right, a place whose name I can’t even remember in downtown Los Angeles that’s within walking distance of the convention center. It’s owned, or at least run, by a European fellow who set the policy: they don’t even make up the room unless you ask. (If you do ask, it’s no problem and they make the room up just fine.) Or you can just get fresh towels. Or whatever. But the default is that the room is made up only between stays. Why is that not true everywhere? You don’t change the sheets at home every day.
After my first stay in the Los Angeles place I began to tell hotels not to make up the room at all from time to time. I’m not sure why I don’t do it all the time. Except it’s a hassle. Why should the rational policy be the one that’s a hassle? Welcome to America, where that’s the rule, not the exception, be it ice in beverages, cream in coffee, cheese in almost anything, and reusing, recycling, and conserving just about everything.